Reviews that mention Cleanliness

Fantastic view! We were all blown away by the view from the balcony and kept going out to see it all times of day and night. Very clean, spacious place. Our family and friends were very comfortable while biking for three days. Definitely recommend.

The shower curtain had black mold on it. V V. VrboOwner on Jul 15, 2026 Hi Joanna, thank you for bringing this to our attention. We were surprised to see this mentioned in the review, as it was not reported to us at any point during your stay, and we had not received this concern from any previous guests. We contacted our cleaning team…

Second time at this property. We love staying at Soaring Eagle. The condo was perfect for our family ski weekend. We had one minor issue with cleaning but the host handled it professionally and super fast. Would recommend!

Pluses: Warm & cozy Minus: Some carpet stains, ran out of hot water (5 of us), slight odor, view is of a building, master shower needs a deep cleaning, hole on wall where TV was pulled off

Austin replied: Hi Brian, I am sorry to hear your stay was not satisfactory. I am a little shocked of your review because you told me everything was good and did not inform me of any of these issues (except for the tv) during your stay. I did apologize for the tv because I was not able to get it replaced until the following week and you said it was not a problem. The hot water heater is brand new and is the standard size for a 2 bedroom condo, which is the first time I have ever heard of any complaints, along with the other items mentioned.

Sheets and towels were not totally clean, pillow cases had make up stains, some dirt under sheets. Ran out of hot water with only 3 people showering in succession, so would hate to see what would happen if the 8 max people in the space were all trying to shower after a long muddy day of mountain biking

Austin replied: Hey Emily! First and foremost, our goal is to always create the best experience for our guest. We did not hear from you about any of this. If you would have communicated anything to us, we would have solved any issues immediately. We’re sorry to hear this as this is all news to us! Every other guest is a raving fan, so we’re hoping we can earn your business again in the future! - Wander Luxe Lodgings

Immaculately clean. Beds were super comfy, living room decor was very attractive and cozy. Many thoughtful touches, including plentiful extra pillows and blankets. Sarah was super responsive at all times and extremely helpful with info! Snowshoe is absolutely lovely in every way! Had to ding it a star because of multiple maintenance…

Austin replied: Thank you for the review. Although we will be updating some things, I would like others to know that I did inform this guest ahead of time that the washer machine was not working and we're working on getting it fixed, but that there is an additional laundry area in the building. I always try to tell guests ahead of time if something is not in working order. And yes the off season in Snowshoe is more slow but quite a lot of people including us enjoy the peace and quite and no waiting at restaurants when we're there 🙂

Beautiful condo with spectacular views! Greatly enjoyed our stay at Soaring Eagle! The condo was very spacious with nice decor. The beds were very comfortable. The unit was clean minus some dusting. We felt like we had the entire hotel to ourselves! I think we only saw a handful of people the entire time since summer is considered off…

Location was great. The toilet ran water all night long. The bifold door in the master fell over because it was not attached properly.I could see paint cans and the water heater while using the shower and toilet. The dishwasher was full of clean dishes, and I was unable to load the few dishes that we did use into the dishwasher. For the…

Sarah’s accommodations are just as described. Location is top notch- a 5 min walk to the village. The shuttle service was also very convenient. There was a delay in communication with the host/cleaning crew regarding check- in, and because of this, we were unable to check in when we arrived. Overall, had a positive experience at Sarah’s…

The house is lovely but several items in the house were either broken or dirty. The first day we were there we went to sit on the dining room bench and found out it was broken without a key bolt so we gad to move it next to the couch so no one would sit on it. Several of the dining room chairs were broken and sharp points jagged our…

Austin replied: Hey there! I have a cleaning staff on call in case something is missed. What specifically was dirty besides the grill? Most grills aren’t cleaned by cleaners, just by the people who use them. And there were kitchen chairs broken? This is the first I’ve heard of it. I have it in my check-in instructions where if anything is broken to call me so I can have my handyman come immediately to solve the problem. I didn’t hear from you one time and it’s unfortunate to leave a four star review over two items that could have been solved within the hour of your arrival. I make sure all guests have a fantastic experience, but cannot accommodate anything when I don’t hear a single word from the renters.

Honestly the place is great and in a good area, but the click bait title is wrong for sure. Claiming its fully renovated seems a bit off in our opinion. Couch is reenforced with plywood, walls are pretty beat up, screen door out front was falling off and when we arrived the dishwasher was fully loaded (maybe cleaning crew forgot it?)

Austin replied: Hey there! I can assure you the entire home has been renovated as we have newer cabinets, granite, flooring, table, lights, shower, etc. The list goes on and on as we take pride in our home. I am not sure what you mean with the walls “beat up?” It’s most likely just normal wear and tear as we repaint the home every two years from all of the 200+ guest we host each year. The one couch you are referring to, not really a couch but a big chair, is slightly on the older side as we did inherit that one, but is still comfortable and we haven’t heard any complaints on it till now. So because of that, we will replace that one chair in the off season due to our home being rented every day in season by many other loving guest.

Austin was a great host! He was proactive in communicating all necessary information to have a successful stay. Some things I would note is the space is pretty tight for 8 young adults. One suggestion I would make to the host is to provide adequate cleaning equipment to maintain a clean & tidy space (if sweeping/cleaning remains a…

Amazing location, literally steps from the slopes. The hot tube was a life saver and great on the chilly nights. My family adored the location and for my first time skiing with my niece we appreciated being so close to everything. Austin was quick to respond regarding questions and concerns. The beds are comfy overall, master bed in…

Finds a way to charge you for clean up fee no matter what it is, scams you oh of your money

Austin replied: Taylor, you ruined quite a bit of my property. Those additional charges sent are for me to just replace what you damaged. Honestly, if you just had clear communication with me on what happened, I would’ve said OK accidents happen no problem. However, I find out from my cleaning staff that I have to replace bedsheets, A nice pillow, a footstool, and pray that she got the stains out of the carpet. I’m not sure what actually happened, but the lack of communication and respect for my property is not acceptable for anyone. I accommodated you last minute and kept clear communication the whole time as I do with everyone. I wish you would have just treated my property with respect.