Terms of use

Welcome to wanderluxelodgings.com (the "Site"), operated by Wander Luxe Lodgings, a brand of Frangoules Enterprises LLC ("Wander Luxe," "we," "us," or "our"). By visiting or using the Site, you agree to these terms. If you do not agree, please do not use the Site.

1. Using the Site

You may use the Site to learn about our homes, check availability, book a stay, send inquiries, and contact us. You agree to use it only for lawful purposes and in a way that does not interfere with anyone else's use of it. You agree not to:

• Use the Site in any way that could damage, disable, overburden, or impair it
• Attempt to gain unauthorized access to any part of the Site or the systems connected to it
• Use bots, scrapers, or other automated tools to access the Site without our written permission, other than ordinary search engine indexing
• Submit false, misleading, or fraudulent information through any form or booking
• Transmit harmful code or malicious material

We may restrict or end your access to the Site at our discretion for conduct that violates these terms or harms Wander Luxe, our guests, or others.

2. Booking terms

Reservations made through the Site or our direct booking site are made with the LLC that owns the home, under Frangoules Enterprises LLC. The home's LLC is listed on its page. Every reservation is subject to the full rental agreement, the hot tub acknowledgement where a home has one, and the pet agreement where a pet is approved, all of which are provided at booking. In summary:

• Payment. The full cost of the stay is paid by card in one payment, charged in full the moment you reserve.
• Cancellation. Full refund for cancellations within 48 hours of booking if check-in is at least 30 days away. Full refund minus a $100 cancellation fee for cancellations 60 or more days before check-in. 50% refund for cancellations 30 to 59 days before check-in. No refund within 30 days of check-in, for any reason. Deadlines are measured to 11:59pm Eastern.
• Weather. No refunds, discounts, credits, or vouchers for weather or road conditions, including weather at your home. Reaching the home is your responsibility. Travel insurance is available at booking and is the right protection if you want it.
• Rates and specials. Some holidays and event dates are priced at peak rates and may require a 3-night minimum. Specials apply to new reservations only and expire the day they are announced.
• Age and responsibility. The person booking must be at least 21 and is responsible for every guest, visitor, and minor in the home during the stay.
• Occupancy. The number of guests may not exceed the home's sleeping capacity.
• Check-out. Leave by the home's check-out time. Staying past it may incur a $50 expedited cleaning fee.
• Pets. Allowed only at Timbers 3 and Timbers 5 with a $250 pet fee per stay. No pets at the condos.
• Smoking. No smoking inside any home. Cleaning smoke smell is a $500 charge.
• Hot tubs. Use is at your own risk. We cannot guarantee a hot tub will work during your stay and no refund is owed if it does not. Excessive cleaning or a breach of the hot tub rules may incur a $100 charge; damage closes the tub and repair costs are billed to you.
• Damage and cleaning. Excessive cleanup or repair of damage during your stay is charged to the card on file at actual cost, determined reasonably at our discretion.
• Amenities. We make reasonable efforts to keep amenities working and to repair them on notice, but cannot guarantee every amenity for the whole stay, and no refund or discount is owed if one is out of service.

The short version of all of this, with quiet hours, house rules, and check-in times for each home, is on the policies page. If these terms and the rental agreement you receive at booking differ, the rental agreement governs your stay.

3. Liability during a stay

You, your family, and anyone visiting or staying with you assume responsibility for bodily injury, death, loss of personal property, and expenses arising from the stay, including from your negligence, your party's negligence, or ours. No warranty, express or implied, is made about the condition of any home. Rural mountain property has hazards and risks, and you occupy the home with full knowledge that they exist.

You agree to indemnify, hold harmless, and not to sue Frangoules Enterprises LLC, its agents and employees, and the home's title holder for claims, damages, losses, injuries, and expenses arising from your stay. Any dispute arising from a rental will be resolved by private mediation; if the parties cannot agree on which agency administers it, our choice governs.

4. Intellectual property

All content on the Site, including text, graphics, logos, photographs, property images, videos, and the overall look and feel, is owned by Wander Luxe or our licensors and protected by copyright, trademark, and other intellectual property laws. You may view and print pages for your own personal, non-commercial use in planning a stay. You may not otherwise reproduce, distribute, modify, republish, or create derivative works from any content, or use it commercially, without our written consent. "Wander Luxe Lodgings," our logo, and related marks are our trademarks.

5. Third-party links and platforms

The Site links to third-party websites, including Airbnb, Vrbo, Booking.com, and Snowshoe Mountain Resort. We do not control and are not responsible for their content, policies, or practices. Your use of any third-party site is governed by that site's own terms and privacy policy.

6. No warranties

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee the Site will be uninterrupted or error-free. Property photos and descriptions are provided in good faith, but homes are updated and adjusted seasonally and we do not warrant that every detail or amenity will be exactly as depicted at all times. Live availability and pricing shown on the Site are correct to the best of our knowledge at the moment shown; a reservation is confirmed only when we confirm it. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of liability

To the fullest extent permitted by law, Wander Luxe, Frangoules Enterprises LLC, and their owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site. Our total liability for any claim arising from your use of the Site will not exceed the amount, if any, you paid us directly through the Site in connection with the claim. Nothing here limits rights that cannot be limited under applicable law.

8. Indemnification

You agree to indemnify and hold harmless Wander Luxe, Frangoules Enterprises LLC, and their owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the Site or your violation of these terms.

9. Changes to these terms

We may update these terms from time to time. The date at the top reflects the most recent version. Continued use of the Site after changes are posted means you accept the updated terms.

10. Governing law

These terms are governed by the laws of the State of West Virginia, without regard to its conflict of law principles. Any dispute arising from these terms or your use of the Site is subject to the exclusive jurisdiction of the state and federal courts located in West Virginia.

11. Contact

Wander Luxe Lodgings
Frangoules Enterprises LLC
Email: austin@frangoules.com
Phone: Tap to text or call us

See also our privacy policy and accessibility statement.