The 4-star and below reviews

Location was great. The toilet ran water all night long. The bifold door in the master fell over because it was not attached properly.I could see paint cans and the water heater while using the shower and toilet. The dishwasher was full of clean dishes, and I was unable to load the few dishes that we did use into the dishwasher. For the…

It is a well furnished house with a great view. We had a few issues (see below). Lots of beds if you have kids. To get to the Village you can either drive or take a staircase (about 60 steps). Areas of improvement/issue. - Black mold in the guest bathroom bathtub. - Door code is not changed between stays, previous/upcoming guests…

Austin replied: First and foremost, there is zero black mold at my home, nor was there any note of it while you were there. I have guests stay at my home every day and you're the first person to mention this. Second, the door code is given to all guest 2 days prior to checking in. There's no possible way of changing codes for people who need to manually input a code. There was an honest accident of the next guest who came early and apologized on that. You stayed for one discounted night. Asked to check-in early, asked to check-out late, and then wanted the night for free. To say the least, your comment is an anomaly on how everyone else views my home. I have this condo booked every day and you are the only one who has mentioned any of this for the years it's been here.

Sarah’s accommodations are just as described. Location is top notch- a 5 min walk to the village. The shuttle service was also very convenient. There was a delay in communication with the host/cleaning crew regarding check- in, and because of this, we were unable to check in when we arrived. Overall, had a positive experience at Sarah’s…

Great ! Stayed here last year and came back this year

great weekend nice property, bad time of year as everything was closed

WEST VIRGINIA TRAINS We booked at Snowshoe to be close to Cass Scenic Trains. Our condo was well stocked, clean, beautiful view and comfortable for 4 adults. The only downside was during the day temperature in condo would rise to 79 even though we set at 72. We were able to adjust to lower temperature at night until our last evening. The…

Water damage / mold… Booked a stay w/ my four younger kids and wife. The property was a lot more beat up than pictures would lead you to believe. Additionally, I found substantial water damage and mold by the windows of the master bedroom. So bad that we packed up and left the first night. I alerted Austin and he said that he’d have…

Unprofessionally equipped and overpriced Master bedroom duvet cover was very dirty and quite obviously not switched out between renters. This host allows dogs, for which we were grateful, and this bed definitely had a dog sleeping in it and was not washed. The master bed had a mattress topper that had slid so far off the bed it was…

Summer Family Trip Overall we had a very positive experience. Unfortunately the bed in the front room had a broken support and someone had used a hard plastic Folgers coffee can to support the right side of the bed near the headboard. This did not support the bed properly and my son said it felt like the bed was falling when he would…

On top of the Mountain We enjoyed our stay. Place was very clean and loved the front porch. We had a few issues during our stay. The WI-FI was out for 3 days during our stay although we realize this is beyond the property managers control. We also had the water filter in the refrigerator leak and it completely flooded the refrigerator so…

Our stay at Dunmore was okay.

Austin replied: I am very shocked at this review. Upon your arrival at 9:30pm you informed me of a bathroom cleanliness issue. I rarely get complaints of cleanliness so I took this very seriously. I sincerely apologized and immediately had my cleaning staff come the next morning and clean (including a list of things you wrote on a note that were unsatisfactory). When you came back you told me the cleaners did a great job and you were happy with everything. I did not get any other complaints though out the entire stay. You also received a partial refund of the cleaning fee for the inconvenience. I try very hard to prevent issues from arising however In the rare chance they do, all I can do is get it solved as quickly as possible.

The house is lovely but several items in the house were either broken or dirty. The first day we were there we went to sit on the dining room bench and found out it was broken without a key bolt so we gad to move it next to the couch so no one would sit on it. Several of the dining room chairs were broken and sharp points jagged our…

Austin replied: Hey there! I have a cleaning staff on call in case something is missed. What specifically was dirty besides the grill? Most grills aren’t cleaned by cleaners, just by the people who use them. And there were kitchen chairs broken? This is the first I’ve heard of it. I have it in my check-in instructions where if anything is broken to call me so I can have my handyman come immediately to solve the problem. I didn’t hear from you one time and it’s unfortunate to leave a four star review over two items that could have been solved within the hour of your arrival. I make sure all guests have a fantastic experience, but cannot accommodate anything when I don’t hear a single word from the renters.

Nice 3 bedroom condo - has clearly been remodeled relatively recently, although it seems there are quite a few finishing touches that were overlooked. The unit is relatively well stocked with a very nice living area, large TV and gas fireplace that all together makes for a great evening ambiance. Location is pretty good, close to…

Honestly the place is great and in a good area, but the click bait title is wrong for sure. Claiming its fully renovated seems a bit off in our opinion. Couch is reenforced with plywood, walls are pretty beat up, screen door out front was falling off and when we arrived the dishwasher was fully loaded (maybe cleaning crew forgot it?)

Austin replied: Hey there! I can assure you the entire home has been renovated as we have newer cabinets, granite, flooring, table, lights, shower, etc. The list goes on and on as we take pride in our home. I am not sure what you mean with the walls “beat up?” It’s most likely just normal wear and tear as we repaint the home every two years from all of the 200+ guest we host each year. The one couch you are referring to, not really a couch but a big chair, is slightly on the older side as we did inherit that one, but is still comfortable and we haven’t heard any complaints on it till now. So because of that, we will replace that one chair in the off season due to our home being rented every day in season by many other loving guest.

Austin was a great host! He was proactive in communicating all necessary information to have a successful stay. Some things I would note is the space is pretty tight for 8 young adults. One suggestion I would make to the host is to provide adequate cleaning equipment to maintain a clean & tidy space (if sweeping/cleaning remains a…

Amazing location, literally steps from the slopes. The hot tube was a life saver and great on the chilly nights. My family adored the location and for my first time skiing with my niece we appreciated being so close to everything. Austin was quick to respond regarding questions and concerns. The beds are comfy overall, master bed in…

awesome stay

Plenty of blankets, towels etc. comfy beds cozy fire place, and good location; close to village and centrally located to both bike park lifts. Good communication and quick should you have a question or need anything.

Great location. Good communication.

Beautiful unit with a great view (balcony is very high up!). Everything is well designed and well stocked. Location is a bit outside of the main village, but shuttles make it easy to get around. Secure indoor parking is a plus!

NOT Luxurious and FAR from it. I paid over $1,500 per night for 3 nights to stay at this semi-remodeled 30+ year old condo for a total of $4,580.63. This is a basement level condo with windows that access the walkway to other units with a minimal view outside. The small deck had a large table with 4 chairs that you could barely access…

Austin replied: John, I am sorry to hear that we were not able to please you. You never reached out to me during your stay, so I assumed everything was okay. I was never aware of anything not working as other guests would have told me before you. Nonetheless, you seem like the type of person who could never be pleased. Emailing me and asking for a 50% discount to give a 5-star review or else you will give a 1-star review is just wrong. 107D Summit is updated and far better than majority of Snowshoe. The photos truly resemble my home. You are just the type of person who can't enjoy anything and taking your external frustrations out on me and my condo. We have over 100+ 5-star reviews between Airbnb and other platforms on this condo alone. So I am sorry you could not enjoy my home as everyone else does. They do say in this world that no matter what you do, you can't please everybody.

Great stay We stayed off season so the area was deserted but the place was clean and comfy. V V. VrboOwner on Jul 1, 2022 Glad to hear you loved the place! I'm surprised about you saying its deserted because all restaurants should be open and there are plenty of lake activities and mountain biking open as well. Just not as busy in the…

We enjoyed our stay in Austin’s 202D Summit air bnb. He was very quick to reply with text communication and the space was roomy enough for four adults and two kids under three. Very close walk to the village. Nice appliances and fans for all the rooms which was a nice touch. We got this at a discounted price of $99/night so it was hard to beat that value.

Nice condo, convenient location The condo is very nice, well maintained, and comfortable. On site, there is a bar/restaurant (however, very pricey we thought), a small convenience store, game room area, small gift shop, etc., which is very convenient. The check in process is easy; the owner (Sarah) did a great job at providing all the…