The 4-star and below reviews

Great ! Stayed here last year and came back this year

great weekend nice property, bad time of year as everything was closed

Our stay at Dunmore was okay.

Austin replied: I am very shocked at this review. Upon your arrival at 9:30pm you informed me of a bathroom cleanliness issue. I rarely get complaints of cleanliness so I took this very seriously. I sincerely apologized and immediately had my cleaning staff come the next morning and clean (including a list of things you wrote on a note that were unsatisfactory). When you came back you told me the cleaners did a great job and you were happy with everything. I did not get any other complaints though out the entire stay. You also received a partial refund of the cleaning fee for the inconvenience. I try very hard to prevent issues from arising however In the rare chance they do, all I can do is get it solved as quickly as possible.

The house is lovely but several items in the house were either broken or dirty. The first day we were there we went to sit on the dining room bench and found out it was broken without a key bolt so we gad to move it next to the couch so no one would sit on it. Several of the dining room chairs were broken and sharp points jagged our…

Austin replied: Hey there! I have a cleaning staff on call in case something is missed. What specifically was dirty besides the grill? Most grills aren’t cleaned by cleaners, just by the people who use them. And there were kitchen chairs broken? This is the first I’ve heard of it. I have it in my check-in instructions where if anything is broken to call me so I can have my handyman come immediately to solve the problem. I didn’t hear from you one time and it’s unfortunate to leave a four star review over two items that could have been solved within the hour of your arrival. I make sure all guests have a fantastic experience, but cannot accommodate anything when I don’t hear a single word from the renters.

Nice 3 bedroom condo - has clearly been remodeled relatively recently, although it seems there are quite a few finishing touches that were overlooked. The unit is relatively well stocked with a very nice living area, large TV and gas fireplace that all together makes for a great evening ambiance. Location is pretty good, close to…

Honestly the place is great and in a good area, but the click bait title is wrong for sure. Claiming its fully renovated seems a bit off in our opinion. Couch is reenforced with plywood, walls are pretty beat up, screen door out front was falling off and when we arrived the dishwasher was fully loaded (maybe cleaning crew forgot it?)

Austin replied: Hey there! I can assure you the entire home has been renovated as we have newer cabinets, granite, flooring, table, lights, shower, etc. The list goes on and on as we take pride in our home. I am not sure what you mean with the walls “beat up?” It’s most likely just normal wear and tear as we repaint the home every two years from all of the 200+ guest we host each year. The one couch you are referring to, not really a couch but a big chair, is slightly on the older side as we did inherit that one, but is still comfortable and we haven’t heard any complaints on it till now. So because of that, we will replace that one chair in the off season due to our home being rented every day in season by many other loving guest.

Austin was a great host! He was proactive in communicating all necessary information to have a successful stay. Some things I would note is the space is pretty tight for 8 young adults. One suggestion I would make to the host is to provide adequate cleaning equipment to maintain a clean & tidy space (if sweeping/cleaning remains a…

Amazing location, literally steps from the slopes. The hot tube was a life saver and great on the chilly nights. My family adored the location and for my first time skiing with my niece we appreciated being so close to everything. Austin was quick to respond regarding questions and concerns. The beds are comfy overall, master bed in…

awesome stay

Plenty of blankets, towels etc. comfy beds cozy fire place, and good location; close to village and centrally located to both bike park lifts. Good communication and quick should you have a question or need anything.

Great location. Good communication.

Beautiful unit with a great view (balcony is very high up!). Everything is well designed and well stocked. Location is a bit outside of the main village, but shuttles make it easy to get around. Secure indoor parking is a plus!

NOT Luxurious and FAR from it. I paid over $1,500 per night for 3 nights to stay at this semi-remodeled 30+ year old condo for a total of $4,580.63. This is a basement level condo with windows that access the walkway to other units with a minimal view outside. The small deck had a large table with 4 chairs that you could barely access…

Austin replied: John, I am sorry to hear that we were not able to please you. You never reached out to me during your stay, so I assumed everything was okay. I was never aware of anything not working as other guests would have told me before you. Nonetheless, you seem like the type of person who could never be pleased. Emailing me and asking for a 50% discount to give a 5-star review or else you will give a 1-star review is just wrong. 107D Summit is updated and far better than majority of Snowshoe. The photos truly resemble my home. You are just the type of person who can't enjoy anything and taking your external frustrations out on me and my condo. We have over 100+ 5-star reviews between Airbnb and other platforms on this condo alone. So I am sorry you could not enjoy my home as everyone else does. They do say in this world that no matter what you do, you can't please everybody.

We enjoyed our stay in Austin’s 202D Summit air bnb. He was very quick to reply with text communication and the space was roomy enough for four adults and two kids under three. Very close walk to the village. Nice appliances and fans for all the rooms which was a nice touch. We got this at a discounted price of $99/night so it was hard to beat that value.

The condo was conveniently located and Austin was very easy to communicate with. The two bedrooms other than the master were extremely small and did not easily hold two adults and luggage. The beds were not comfortable which is a big disappointment after an exhausting day on the mountain. Other than that the condo was decorated very nicely.

Austin replied: Thank you for your feedback! The beds were the only thing I didn’t change, SO! I just ordered brand new mattresses for the entire place. So I really do appreciate that as it only helps me help future guest. Thank you!

Beautiful, huge condo , great view and super convenient

Great communication with Austin. Always got right back to me with any questions I had.

Finds a way to charge you for clean up fee no matter what it is, scams you oh of your money

Austin replied: Taylor, you ruined quite a bit of my property. Those additional charges sent are for me to just replace what you damaged. Honestly, if you just had clear communication with me on what happened, I would’ve said OK accidents happen no problem. However, I find out from my cleaning staff that I have to replace bedsheets, A nice pillow, a footstool, and pray that she got the stains out of the carpet. I’m not sure what actually happened, but the lack of communication and respect for my property is not acceptable for anyone. I accommodated you last minute and kept clear communication the whole time as I do with everyone. I wish you would have just treated my property with respect.

The condo is beautiful and we had a wonderful vacation. There were a few issues but nothing that wasn't fixable.

Austin replied: I appreciate your feedback and you guys are always welcome back! :)

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Austin replied: Hi, Cal. I am unsure of why the four stars as I haven’t heard anything from you. If there was anything I could do better next time please let me know so I can be the best host possible :)