The 4-star and below reviews

Austin was a gracious host who provided a lovely updated home close to all the amenities that Snowshoe has to offer!

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Pluses: Warm & cozy Minus: Some carpet stains, ran out of hot water (5 of us), slight odor, view is of a building, master shower needs a deep cleaning, hole on wall where TV was pulled off

Austin replied: Hi Brian, I am sorry to hear your stay was not satisfactory. I am a little shocked of your review because you told me everything was good and did not inform me of any of these issues (except for the tv) during your stay. I did apologize for the tv because I was not able to get it replaced until the following week and you said it was not a problem. The hot water heater is brand new and is the standard size for a 2 bedroom condo, which is the first time I have ever heard of any complaints, along with the other items mentioned.

Unfortunately we were very disappointed by the unusable private hot tub for the high price of the rental. While the home is pretty and roomy, the main reason we stayed this far away from the main village was for the private hut tub promised in the actual listing name: Cozy Cabin Retreat w/ Private Hot Tub. Being this is a main attraction…

Austin replied: Hey, Susan. Thank you for your review. To respond for others who may see this: - My hot tub is cleaned after each guests. However, I was notified on night 3 of 4 on the hot tubs condition. With proper notice on day 1 of the issue, I would have had the hot tub available by day 2. - Not only that, I was never sent photos of anything. - In response to this, I had my hot tub cleaner at the property first thing that next morning where he did drain and clean the hot tub. I did not hear from you until later afternoon on it being still cold. - Because I felt bad that you couldn’t enjoy my hot tub immediately, I offered the hot tubs available at my other property at Soaring Eagle where they have 3 amazing hot tubs. You insisted on not wanting to walk there so I offered where you could park in the heating parking garage at Soaring Eagle and you refused. - Soaring Eagle is in a 2 minute walking distance or a 20 second drive from my Timbers home. - You then were so mad, you demanded a hefty refund for the hot tub not being ready. - I explained how if you told me on day 1, then we would have had no problems. - Your lack of communication and unwillingness to travel 20 seconds to my other hot tub is what left to your 3-star. - Lastly, I want to note that the price you paid was during peak season on a weekend. - I communicated promptly and addressed all issues and concerns immediately. I am hoping those who read this review also read my 50+ five stars I have right now. Thank you.