The 4-star and below reviews of Timbers 3

Overall, we did enjoy the cabin. The location is very good. About a 5 to 7 minute walk to the ski slopes near the top of the Souring Eagle Lift. We found this to be very convenient. Also, it is easy for someone to drop you off by car at the top of the Souring Eagle Lift as well. The cabin was well stocked with items such as dishwashing…

Austin was a gracious host who provided a lovely updated home close to all the amenities that Snowshoe has to offer!

Great stay! Austin was very generous and communicative. Great host and place was just what we needed for a family trip!

Green-Crider Retreat Great venue, close to Cass RR, WV Scenic Hwy awesome on our way to SE Charleston! Great time spent w family and our std poodles. Wife loved the spa!

Unfortunately we were very disappointed by the unusable private hot tub for the high price of the rental. While the home is pretty and roomy, the main reason we stayed this far away from the main village was for the private hut tub promised in the actual listing name: Cozy Cabin Retreat w/ Private Hot Tub. Being this is a main attraction…

Austin replied: Hey, Susan. Thank you for your review. To respond for others who may see this: - My hot tub is cleaned after each guests. However, I was notified on night 3 of 4 on the hot tubs condition. With proper notice on day 1 of the issue, I would have had the hot tub available by day 2. - Not only that, I was never sent photos of anything. - In response to this, I had my hot tub cleaner at the property first thing that next morning where he did drain and clean the hot tub. I did not hear from you until later afternoon on it being still cold. - Because I felt bad that you couldn’t enjoy my hot tub immediately, I offered the hot tubs available at my other property at Soaring Eagle where they have 3 amazing hot tubs. You insisted on not wanting to walk there so I offered where you could park in the heating parking garage at Soaring Eagle and you refused. - Soaring Eagle is in a 2 minute walking distance or a 20 second drive from my Timbers home. - You then were so mad, you demanded a hefty refund for the hot tub not being ready. - I explained how if you told me on day 1, then we would have had no problems. - Your lack of communication and unwillingness to travel 20 seconds to my other hot tub is what left to your 3-star. - Lastly, I want to note that the price you paid was during peak season on a weekend. - I communicated promptly and addressed all issues and concerns immediately. I am hoping those who read this review also read my 50+ five stars I have right now. Thank you.

The house is lovely but several items in the house were either broken or dirty. The first day we were there we went to sit on the dining room bench and found out it was broken without a key bolt so we gad to move it next to the couch so no one would sit on it. Several of the dining room chairs were broken and sharp points jagged our…

Austin replied: Hey there! I have a cleaning staff on call in case something is missed. What specifically was dirty besides the grill? Most grills aren’t cleaned by cleaners, just by the people who use them. And there were kitchen chairs broken? This is the first I’ve heard of it. I have it in my check-in instructions where if anything is broken to call me so I can have my handyman come immediately to solve the problem. I didn’t hear from you one time and it’s unfortunate to leave a four star review over two items that could have been solved within the hour of your arrival. I make sure all guests have a fantastic experience, but cannot accommodate anything when I don’t hear a single word from the renters.

Amazing location, literally steps from the slopes. The hot tube was a life saver and great on the chilly nights. My family adored the location and for my first time skiing with my niece we appreciated being so close to everything. Austin was quick to respond regarding questions and concerns. The beds are comfy overall, master bed in…