The 4-star and below reviews of 1208 Silver Creek

Pluses: Warm & cozy Minus: Some carpet stains, ran out of hot water (5 of us), slight odor, view is of a building, master shower needs a deep cleaning, hole on wall where TV was pulled off

Austin replied: Hi Brian, I am sorry to hear your stay was not satisfactory. I am a little shocked of your review because you told me everything was good and did not inform me of any of these issues (except for the tv) during your stay. I did apologize for the tv because I was not able to get it replaced until the following week and you said it was not a problem. The hot water heater is brand new and is the standard size for a 2 bedroom condo, which is the first time I have ever heard of any complaints, along with the other items mentioned.

Condo as pictured - cute and comfortable. Kitchen very well stocked and bath in one bedroom had nice shower. A few minor issues, and washing machine didn't work - it started to work and then died with tub of water and wet clothes. But over all Sarah is an amazingly detailed communicator and this was also priced well.

Immaculately clean. Beds were super comfy, living room decor was very attractive and cozy. Many thoughtful touches, including plentiful extra pillows and blankets. Sarah was super responsive at all times and extremely helpful with info! Snowshoe is absolutely lovely in every way! Had to ding it a star because of multiple maintenance…

Austin replied: Thank you for the review. Although we will be updating some things, I would like others to know that I did inform this guest ahead of time that the washer machine was not working and we're working on getting it fixed, but that there is an additional laundry area in the building. I always try to tell guests ahead of time if something is not in working order. And yes the off season in Snowshoe is more slow but quite a lot of people including us enjoy the peace and quite and no waiting at restaurants when we're there 🙂

Very cozy condo…..had all amenities needed…would definitely come back in the winter!

Our stay at Dunmore was okay.

Austin replied: I am very shocked at this review. Upon your arrival at 9:30pm you informed me of a bathroom cleanliness issue. I rarely get complaints of cleanliness so I took this very seriously. I sincerely apologized and immediately had my cleaning staff come the next morning and clean (including a list of things you wrote on a note that were unsatisfactory). When you came back you told me the cleaners did a great job and you were happy with everything. I did not get any other complaints though out the entire stay. You also received a partial refund of the cleaning fee for the inconvenience. I try very hard to prevent issues from arising however In the rare chance they do, all I can do is get it solved as quickly as possible.