Bday trip Went for my birthday with some friends. First time ever visiting snowshoe. The place was accurately described. Prime location to essentially everything you’d need in the village. Place was clean and very welcoming. Would recommend this place! Show less
Nigel D.March 2024103C Summit This was by far the nicest ski rental we have experienced at Snowshoe or elsewhere. Austin (also my son’s name!) was welcoming and proactive in his communication regarding the rental information and instructions. The space was gorgeously renovated, well-appointed, comfortable, and clean. The location was easily accessible for parking,…
Kennedy Anne P.February 2024305 Soaring Eagle Perfect Ski House Plenty of space for two families with teen age kids. The house was very clean and comfortable. Kitchen was well-stocked as we brought food and prepared all meals in the house. Austin is a very responsive host and immediately assisted when we inadvertently disconnected the WiFi (our mistake). Location is perfect, you…
Amy T.February 2024Timbers 3 Great Place Seriously great unit that makes getting to and from the slopes easy. Solid use of space, large bedrooms and well cared for. Would certainly come back again! Show less
Josh B.February 20241208 Silver Creek We had a fabulous weekend ski getaway at this cabin as a group of teen friends and moms. The house is spacious, beautiful, very clean, in great condition, and it's great that all linens were provided. The kitchen had enough basic equipment to make all our meals there. The hot tub was fantastic on a cold winter evening! The teens liked…
Cecilia G.February 2024Timbers 3 It was a perfect place to stay! I brought my dad for his 63rd birthday (he still loves to ski) The condo was clean and just as described. Perfect location! Sarah was also extremely available and helpful! In less words we loved it thank you!
Haley M.February 20241208 Silver Creek Unfortunately we were very disappointed by the unusable private hot tub for the high price of the rental. While the home is pretty and roomy, the main reason we stayed this far away from the main village was for the private hut tub promised in the actual listing name: Cozy Cabin Retreat w/ Private Hot Tub. Being this is a main attraction…
Austin replied: Hey, Susan. Thank you for your review. To respond for others who may see this:
- My hot tub is cleaned after each guests. However, I was notified on night 3 of 4 on the hot tubs condition. With proper notice on day 1 of the issue, I would have had the hot tub available by day 2.
- Not only that, I was never sent photos of anything.
- In response to this, I had my hot tub cleaner at the property first thing that next morning where he did drain and clean the hot tub. I did not hear from you until later afternoon on it being still cold.
- Because I felt bad that you couldn’t enjoy my hot tub immediately, I offered the hot tubs available at my other property at Soaring Eagle where they have 3 amazing hot tubs. You insisted on not wanting to walk there so I offered where you could park in the heating parking garage at Soaring Eagle and you refused.
- Soaring Eagle is in a 2 minute walking distance or a 20 second drive from my Timbers home.
- You then were so mad, you demanded a hefty refund for the hot tub not being ready.
- I explained how if you told me on day 1, then we would have had no problems.
- Your lack of communication and unwillingness to travel 20 seconds to my other hot tub is what left to your 3-star.
- Lastly, I want to note that the price you paid was during peak season on a weekend.
- I communicated promptly and addressed all issues and concerns immediately. I am hoping those who read this review also read my 50+ five stars I have right now. Thank you.
Susan C.February 2024Timbers 3 This is a beautiful cabin in a great location. Very cozy and comfortable. Austin was great and attentive to our needs.
Jim F.February 2024Timbers 3 great location. just a short walk to the village and lifts. fully equipped, large kitchen. very cozy living room.
Tyler P.January 2024107D Summit We really enjoyed our stay at Austin's place. The cabin was cozy and spacious, and the location was perfect for easy slope access. We're looking forward to our next Snowshoe adventure!
Nick Van D.January 2024Timbers 3 We came for a quick trip during the week with our kids and it was perfect! Plenty of space & bedding for 6+ that we didn’t feel on top of each other. The unit was super clean & looked just as described. Austin was great to communicate check-in & out info along with super responsive to any questions. I would highly recommend!
Holly D.January 2024Timbers 3 Our stay at Cozy Cabin Retreat at Snowshoe exceeded our expectations. It is a rustic log cabin with an updated decor similar to places we have stayed while skiing out west. There is a very short walk to the slopes allowing for a ski on ski off experience. After skiing, we enjoyed coming back to the cozy cabin with the fireplace and the…
Austin replied: Thank you for being such an amazing guest! Hope to host you guys again soon!
Julie Nielsen L.January 2024Timbers 3 It is a well furnished house with a great view. We had a few issues (see below). Lots of beds if you have kids. To get to the Village you can either drive or take a staircase (about 60 steps).
Areas of improvement/issue.
- Black mold in the guest bathroom bathtub.
- Door code is not changed between stays, previous/upcoming guests…
Austin replied: First and foremost, there is zero black mold at my home, nor was there any note of it while you were there. I have guests stay at my home every day and you're the first person to mention this.
Second, the door code is given to all guest 2 days prior to checking in. There's no possible way of changing codes for people who need to manually input a code. There was an honest accident of the next guest who came early and apologized on that.
You stayed for one discounted night. Asked to check-in early, asked to check-out late, and then wanted the night for free.
To say the least, your comment is an anomaly on how everyone else views my home. I have this condo booked every day and you are the only one who has mentioned any of this for the years it's been here.
Darshan S.January 2024202D Summit Great Snowshoe rental! The master bedroom is a good size but the other two are extremely small but I would say for the small amount of space it works! You can walk to slopes and restaurants! Sarah was very responsive and the condo was exactly as pictured!
Jessica O.January 2024103C Summit We had a wonderful stay! Cabin was perfect, clean, easy to get around resort area and everything as described.
Ashley C.January 2024Timbers 3 Great Condo! This condo is just as described and in a great location. Kitchen was well stocked, condo was very clean and sleeper sofa was very comfortable. We highly recommend! Show less
Carrie G.December 20231208 Silver Creek Sarah’s accommodations are just as described. Location is top notch- a 5 min walk to the village. The shuttle service was also very convenient. There was a delay in communication with the host/cleaning crew regarding check- in, and because of this, we were unable to check in when we arrived. Overall, had a positive experience at Sarah’s…
Ashley P.December 2023103C Summit Great place to stay warm and cozy. Feels like you home. kitchen very clean, a lot of plates, glasses and cookwares, coffee pods. Easy communication with Sarah. we are definitely will book this place next year.
ЛианаDecember 20231208 Silver Creek Great house. We stayed here once last year too and will definitely be back again in the future. It has 2 dedicated parking spots at Top of the World which is great since that is now paid parking otherwise. Plenty of room, comfortable, and clean. It has a nice hot tub which feels very private and secluded. Lovely home.
Dave E.December 2023Timbers 3 The living space was very comfortable. Double bunkbed room got hot with 4 people in it. Yes, they used the little fan and turned the heat down.
GuestDecember 2023107D Summit Fantastic place , we went for TG break so not much was there to do outside, but we found this place was right for four of our family members to stay together n spend quality time.
Outstanding views from balcony, n wakeup to beautiful sunrise from the master bed n even dining area. , clean and perfect place. Lobby has very nice ambiance…
Haritha D.December 2023305 Soaring Eagle Really enjoyed our stay. The place was exactly as described and all the surrounding nature in the area was absolutely beautiful.
Eb W.November 2023Timbers 3 WEST VIRGINIA TRAINS We booked at Snowshoe to be close to Cass Scenic Trains. Our condo was well stocked, clean, beautiful view and comfortable for 4 adults. The only downside was during the day temperature in condo would rise to 79 even though we set at 72. We were able to adjust to lower temperature at night until our last evening. The…
Ellen M.October 2023305 Soaring Eagle This place was wonderful and very comfortable. It was a bummer that nothing was open. Very difficult to find a place to eat or have a drink. We were there visiting family so we made it work but a little disappointing that we had no heads up to the fact that during this time the resort is basically shut down for a about a month and…
Austin replied: Hey Duane! I'm glad you found my place wonderful and very comfortable! So my very first booking confirmed message says at the bottom how during the months of October to Thanksgiving how the mountain is closed. I hope my following message a week before you checked in showed all the places to go and see while the mountain is closed. Next time, when the mountain is open, would love to have you come back!
Duane P.October 2023202D Summit