The 4-star and below reviews

Great communication with Austin. Always got right back to me with any questions I had.

Finds a way to charge you for clean up fee no matter what it is, scams you oh of your money

Austin replied: Taylor, you ruined quite a bit of my property. Those additional charges sent are for me to just replace what you damaged. Honestly, if you just had clear communication with me on what happened, I would’ve said OK accidents happen no problem. However, I find out from my cleaning staff that I have to replace bedsheets, A nice pillow, a footstool, and pray that she got the stains out of the carpet. I’m not sure what actually happened, but the lack of communication and respect for my property is not acceptable for anyone. I accommodated you last minute and kept clear communication the whole time as I do with everyone. I wish you would have just treated my property with respect.