★★★★★
AirbnbThe house is lovely but several items in the house were either broken or dirty. The first day we were there we went to sit on the dining room bench and found out it was broken without a key bolt so we gad to move it next to the couch so no one would sit on it. Several of the dining room chairs were broken and sharp points jagged our…
Austin replied: Hey there! I have a cleaning staff on call in case something is missed. What specifically was dirty besides the grill? Most grills aren’t cleaned by cleaners, just by the people who use them. And there were kitchen chairs broken? This is the first I’ve heard of it. I have it in my check-in instructions where if anything is broken to call me so I can have my handyman come immediately to solve the problem. I didn’t hear from you one time and it’s unfortunate to leave a four star review over two items that could have been solved within the hour of your arrival. I make sure all guests have a fantastic experience, but cannot accommodate anything when I don’t hear a single word from the renters.
