Unfortunately we were very disappointed by the unusable private hot tub for the high price of the rental. While the home is pretty and roomy, the main reason we stayed this far away from the main village was for the private hut tub promised in the actual listing name: Cozy Cabin Retreat w/ Private Hot Tub. Being this is a main attraction…
Austin replied: Hey, Susan. Thank you for your review. To respond for others who may see this:
- My hot tub is cleaned after each guests. However, I was notified on night 3 of 4 on the hot tubs condition. With proper notice on day 1 of the issue, I would have had the hot tub available by day 2.
- Not only that, I was never sent photos of anything.
- In response to this, I had my hot tub cleaner at the property first thing that next morning where he did drain and clean the hot tub. I did not hear from you until later afternoon on it being still cold.
- Because I felt bad that you couldn’t enjoy my hot tub immediately, I offered the hot tubs available at my other property at Soaring Eagle where they have 3 amazing hot tubs. You insisted on not wanting to walk there so I offered where you could park in the heating parking garage at Soaring Eagle and you refused.
- Soaring Eagle is in a 2 minute walking distance or a 20 second drive from my Timbers home.
- You then were so mad, you demanded a hefty refund for the hot tub not being ready.
- I explained how if you told me on day 1, then we would have had no problems.
- Your lack of communication and unwillingness to travel 20 seconds to my other hot tub is what left to your 3-star.
- Lastly, I want to note that the price you paid was during peak season on a weekend.
- I communicated promptly and addressed all issues and concerns immediately. I am hoping those who read this review also read my 50+ five stars I have right now. Thank you.
Susan CokasFebruary 2024Timbers 3 This is a beautiful cabin in a great location. Very cozy and comfortable. Austin was great and attentive to our needs.
Jim FoxFebruary 2024Timbers 3 Sarah's place is amazing, located conveniently right on the slopes.
Sarah was a great host, friendly and informative in a communication. We will love to stay here again!
Dobruska MichalskaFebruary 20241208 Silver Creek Great location, excellent host!
Joseph SattelmaierJanuary 2024103C Summit great location. just a short walk to the village and lifts. fully equipped, large kitchen. very cozy living room.
Tyler PurnerJanuary 2024107D Summit Really lovely condo at Silver Creek, and a fantastic place to ski as it was much more quiet on the slopes (which were nice & wide for us beginners!) and hardly any lift lines. The condo was cute, clean, and spacious, & enjoyed the fire as it was a very chilly weekend!
Angela KJanuary 20241208 Silver Creek We had a great ski weekend at this air bnb! Beautiful TV/hangout space after the day of skiing, and walking-distance to the mountain village. Would definitely recommend!
Elizabeth MelampyJanuary 2024202D Summit Great condo and great host. Outstanding communication. Nicely updated condo close to everything in Snowshoe.
David GrapeyJanuary 2024107D Summit Austins place was great! His communication was top notch! He responded incredibly quick to any questions or concerns we had. We had no issues finding a parking spot. Location was very convenient, right over the hill from the village. The entryway made storing ski gear super convenient. The shuttle made access to the village even…
Jessica SchuhJanuary 2024107D Summit Sarah's place was perfect for our weekend at Snowshoe. There was a small issue at check in that Sarah took care of immediately. Great rental for a family with kids and super close to the village and slopes.
Greg SheltonJanuary 2024103C Summit We really enjoyed our stay at Austin's place. The cabin was cozy and spacious, and the location was perfect for easy slope access. We're looking forward to our next Snowshoe adventure!
Nick Van DykeJanuary 2024Timbers 3 Our first time to Snowshoe area to ski. Sarah’s place was perfect to get started on the Silver Creek slopes before heading to Snowshoe. Condo had everything we needed very well appointed.
Barbara BrodishJanuary 20241208 Silver Creek Our stay at Cozy Cabin Retreat at Snowshoe exceeded our expectations. It is a rustic log cabin with an updated decor similar to places we have stayed while skiing out west. There is a very short walk to the slopes allowing for a ski on ski off experience. After skiing, we enjoyed coming back to the cozy cabin with the fireplace and the…
Austin replied: Thank you for being such an amazing guest! Hope to host you guys again soon!
Julie Nielsen LindseyJanuary 2024Timbers 3 A great place just a short walk away from the slopes!
Emily BecherJanuary 20241208 Silver Creek It is a well furnished house with a great view. We had a few issues (see below). Lots of beds if you have kids. To get to the Village you can either drive or take a staircase (about 60 steps).
Areas of improvement/issue.
- Black mold in the guest bathroom bathtub.
- Door code is not changed between stays, previous/upcoming guests…
Austin replied: First and foremost, there is zero black mold at my home, nor was there any note of it while you were there. I have guests stay at my home every day and you're the first person to mention this.
Second, the door code is given to all guest 2 days prior to checking in. There's no possible way of changing codes for people who need to manually input a code. There was an honest accident of the next guest who came early and apologized on that.
You stayed for one discounted night. Asked to check-in early, asked to check-out late, and then wanted the night for free.
To say the least, your comment is an anomaly on how everyone else views my home. I have this condo booked every day and you are the only one who has mentioned any of this for the years it's been here.
Darshan SundaramJanuary 2024202D Summit Great Snowshoe rental! The master bedroom is a good size but the other two are extremely small but I would say for the small amount of space it works! You can walk to slopes and restaurants! Sarah was very responsive and the condo was exactly as pictured!
Jessica OliverJanuary 2024103C Summit Great condo! We would stay again. It’s super close to everything.
Lacey PardaDecember 2023103C Summit We had an amazing time. Great host and location.
Edward GuenstDecember 2023202D Summit The Mountain View condo was perfect for 2 families of 4! Kids bunk room + 2 queen rooms worked so well. Plenty of storage for all the ski gear at front door. The snowboarders walked up stairs to slope and the skiers (because boots!) took the quick shuttle. We ate at Cheats pizza the first night but loved cooking at condo the rest of…
Ashley KnoxDecember 2023107D Summit Austin's place was the perfect getaway from DC to teach our kids to ski! The cabin was exactly as the photos looked, - hard to do with an AirBnB. The kitchen was fully stocked with all of the pots and pans needed to make a proper meal, and the Instant Pot was a great addition. We would love to return to the cabin for another ski trip in…
Kimberly PalomboDecember 2023Timbers 3 Sarah’s accommodations are just as described. Location is top notch- a 5 min walk to the village. The shuttle service was also very convenient. There was a delay in communication with the host/cleaning crew regarding check- in, and because of this, we were unable to check in when we arrived. Overall, had a positive experience at Sarah’s…
Ashley PolkDecember 2023103C Summit The whole family was able to enjoy Christmas skiing. So nice having our own space within walking distance of sales and the slopes!
Paige CuisonDecember 2023Timbers 3 Great location so easily walkable to the village, but yet a quiet retreat. Very nicely renovated, loved the decor!
Rebecca WhiteDecember 2023202D Summit Really enjoyed our stay with family celebrating upcoming marriage! Great amenities, great location, and breathtaking views of the mountains.
Eddie PickeralDecember 2023202D Summit